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Frequently asked questions 

Where is Dr. Dhadwar?

Dr. Dhadwar has retired. Please enquire within to ensure that your registration is up to date with Dr. Beckford. If you have found an alternate primary care provider, please enquire with our administrators regarding your records. 

How long are your wait times? 

Due to the current backlog from the pandemic wait times are longer than normal. Please be patient with us as we continue to book appointments based on urgency. 

In-patient and telemedicine appointments may run behind due to unforeseen delays. Although we strive to run on time some patients require additional time than allotted due to complex concerns. We kindly ask that if you have multiple concerns to let us know when booking so we can add additional time. 

What are your clinic hours? 

Our hours have changed for 2024! Our clinic is open Monday's Noon - 8:00 pm, Tuesdays -Thursdays from 9:00 am - 4:00. Our after hours clinics will now be held Mondays between 5:00 pm - 8:00 pm and select Saturdays. Please note that office administrators will remain available to triage your concerns remotely. Please note that our schedule is subject to change. Please check with our office administrators for updates. Our office is open during office hours and closed during the lunch hour. Please refrain from banging on the windows/doors as this disrupts office processes. 

When are your phones on?

Our phone lines are on during our business hours. Phones are not answered between

1:00 pm - 2:00 pm to allow for clinic maintenance. Our clinic receives a high volume of calls and as such we are unable to answer each call. You can press 9 to speak to reception, if you are unable to wait you can leave a voicemail by pressing number 5 and we will ensure to call you back as soon as possible.

It's an emergency how do I speak to the doctor? 

If you are having an emergency please call 911 or go to your nearest emergency room. If your matter is urgent and needs to be addressed immediately, the South Simcoe Medical Associate Family Health Organization offers after-hours clinics for registered patients between 5:00 pm - 8:00 pm Monday-Thursday and 9:00 am - 3:00 pm Saturdays. Please use our website to enquire about the schedule for the week. To enroll our after hours clinic, call or send a message through the website and leave a voicemail. Calls are returned on a priority basis and subject to availability. Please enquire with our office via our website as we have a new online booking platform as well.

Can I email the doctors?

We ask that you refrain from emailing us unless directly asked, we do use our email for notification purposes and to communicate. Our new secured email platform will allow you to reply to our communications as appropriate.

How do I renew my prescriptions? 

If you need a refill on your prescriptions please call your pharmacy and have them send a request. Please note it can take up to 4 business days to receive and send the prescription, so its best to renew at least a week in advance of when you need refills. You can also renew medications during routinely scheduled visits. 

When do I need screening tests? How often? 

The common screening tests are mammograms, pap tests and FIT tests. See below for recommended schedules:

 

    Cervical Screening (PAP test)

The current recommendation is that women who are or have been sexually active have a Pap test every 3 years beginning at age 25. Regular screening should continue until at least age 70 or when advised by a doctor or nurse practitioner to stop. 

Eligible people need to get cervical screening even if they:

  • feel healthy and have no symptoms

  • are no longer sexually active

  • have only had 1 sexual partner

  • are in a same-sex relationship

  • have been through menopause

  • have no family history of cervical cancer

  • have received the HPV vaccine

Women who have had a hysterectomy should talk to their doctor or nurse practitioner to see if they need to continue cervical screening. If you have an abnormal PAP. These rules do not apply. 

 

Breast Screening (Mammogram)

The current recommendation is women age 50 to 74 get screened every 2 years with mammography And women age 30 to 69 and meet the eligibility criteria for the High Risk Ontario Breast Screening Program get screened every year with both mammography and breast magnetic resonance imaging (MRI) (or screening breast ultrasound if MRI is not medically clinically indicated). 

Colorectal Screening (FIT test)

The current recommendations are that people age 50 to 74 years old with no first-degree relative (parent, brother, sister or child) who has been diagnosed with colorectal cancer get screened once every 2 years with the fecal immunochemical test and those at increased risk (family history of colorectal cancer that includes 1 or more first-degree relatives  i.e.,: parent, brother, sister or child with the disease) get screened with colonoscopy (a different colorectal cancer screening test) starting at age 50, or 10 years earlier than the age your relative was diagnosed, whichever comes first.

The fecal immunochemical test (FIT) is a safe and painless test that checks your stool (poop) for tiny amounts of blood, which can be caused by colorectal cancer or some pre-cancerous polyps (growths in the colon or rectum that can turn into cancer over time). You can do this test at home and it only takes a few minutes. You do not have to change your diet or stop taking medication to do the test.

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